Privacy Policy
1. Overview
National Digital is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles, which are a set of legally binding rules for how organisations must manage personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information, and your rights to access, correct, and control that information.
2. What Information We Collect
We may collect:
- Contact details such as name, email address, and phone number
- Business information such as organisation name, role, and Australian Business Number if applicable
- Technical data such as Internet Protocol address, browser type, pages visited, and cookies
- Information you provide voluntarily through forms, support requests, or surveys
Where reasonable, we collect personal information directly from you.
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Respond to enquiries and support requests
- Send updates, newsletters, and marketing communications if you have consented
- Analyse website usage and improve user experience
- Comply with legal obligations and resolve disputes
We only collect, use, and disclose personal information where it is reasonably necessary for our business functions, consistent with the Australian Privacy Principles and guidance from the Office of the Australian Information Commissioner.
4. Automated Decision-Making
If we use automated systems, including artificial intelligence, to make decisions that have a legal or similarly significant effect on you, we will provide clear notice and give you a way to request human review.
5. Disclosure of Personal Information
We may disclose information to:
- Our employees, contractors, and service providers
- Third-party technology providers, such as hosting, analytics, and email platforms
- Regulatory or law-enforcement bodies where required
Where we share data overseas, we take reasonable steps to ensure recipients are subject to comparable privacy protections, in line with the Australian Privacy Principles.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to ensure it is accurate, up to date, and complete
- Request deletion of personal information we no longer need
- Opt out of direct marketing communications
- Make a complaint about our handling of your personal information
Requests can be made by contacting us using the details below. We will respond within a reasonable time, generally 30 days.
7. Data Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, as required under the Australian Privacy Principles.
8. Data Breaches
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
9. Cookies and Tracking
Our site uses cookies and similar technologies to enable essential functionality, measure performance, and deliver personalised content. You may manage or withdraw consent for cookies at any time through our cookie settings.
10. Changes to This Policy
We may update this policy to reflect changes in law or our practices. The latest version will always be published on this page with the effective date updated.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, or if you wish to make a request or complaint, you can contact our Privacy Officer:
Privacy Officer
Email: privacy@nationaldigital.com.au
We will respond to all enquiries within a reasonable time, generally 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.